Welcome to Khasoaam. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy below.

1. Order Processing

All orders are processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

Major Cities: 2–4 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary depending on the courier service and your location.

3. Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.

If your store offers Free Shipping, it will be clearly mentioned on the product page or at checkout.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan.

Please ensure someone is available to receive the package and make the payment at the time of delivery.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email, SMS, or WhatsApp so you can track your shipment.

6. Delivery Delays

Delivery may be delayed due to:

Public holidays
Weather conditions
Courier service issues
Natural disasters
Incorrect shipping information provided by the customer

Khasoaam is not responsible for delays caused by third-party courier services.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided:

Delivery may be delayed.
Additional shipping charges may apply.
Orders returned to us due to an incorrect address may require repayment of shipping costs before reshipment.

8. Failed Delivery Attempts

If the courier is unable to deliver your package after multiple attempts, the order may be returned to us.

Our customer support team will contact you to arrange redelivery if possible.

9. Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order.

Please provide:

Your Order Number
Photos of the package
Photos of the product (if damaged)

We will investigate the issue and provide a suitable resolution.

10. International Shipping

Currently, Khasoaam ships within Pakistan only.

If international shipping becomes available in the future, this policy will be updated accordingly.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Store Name: Khasoaam

Email: support@khasoaam.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM

Shipping Summary

✅ Processing Time: 1–2 Business Days
✅ Delivery Time: 2–7 Business Days (Pakistan)
✅ Cash on Delivery Available
✅ Order Tracking Available
✅ Pakistan-Wide Delivery
❌ No International Shipping (Currently)

Shipping policy