Refund policy

Welcome to Khasoaam. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon delivery.
  • You received the wrong product.
  • The product is unused, unopened, and in its original packaging.

To be eligible for a return, the item must be in the same condition in which it was delivered.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used skincare products or oils.
  • Products damaged due to misuse or improper handling.
  • Items returned without original packaging.
  • Clearance or promotional sale items (unless damaged or incorrect).

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund if approved.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method.

5. Exchanges

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

If you need an exchange, please contact our support team with your order details.

6. Return Shipping

  • If the return is due to our mistake (wrong or damaged product), Khasoaam will cover the return shipping costs.
  • If the return is requested for any other eligible reason, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order if it meets our return eligibility requirements.

8. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us.

Store Name: Khasoaam

Email: support@khasoaam.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM